Frequently Asked Questions
Everything you need to know about our natural botanical products and services.
Are Cowshed products tested on animals?
No, we are proud to be a cruelty-free brand. We do not test any of our products or ingredients on animals, and we do not work with manufacturers who do.
Are your beauty products suitable for vegetarians and vegans?
All Cowshed products are suitable for vegetarians. While the majority of our range is vegan, a few products contain sustainably sourced beeswax or wildflower honey. Please check the ingredient list on the product page for specific details.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and international delivery times range from 5-10 business days depending on your location and customs processing.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.
Do your products contain parabens or sulfates?
No, our formulas are free from parabens, sulfates, and silicones. We focus on using high-quality essential oils and plant-based ingredients to deliver natural results.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery status.